Terms of trade
Here you will find our terms and conditions that apply to online purchases at Notes ApS.
You are of course always welcome to contact us if you have any questions.
Terms and conditions for online purchases with us
The trading conditions, which are stated below, apply to all your orders and online purchases with us. You are therefore encouraged to read the terms and conditions carefully so that you know your rights and obligations before you buy goods from us. For each purchase, we ask you to accept the terms of the terms and conditions. You will receive a copy of our terms and conditions along with your order confirmation.
All contracts are entered into in Danish and are covered by the Purchase Act's general rules on defects, etc.
All prices on our website are in Danish kroner. Prices at the time of booking are valid. Shipping and delivery costs as well as any. payment card fees are stated before your purchase.
3. Ordering products
a) Find the items you want to buy and put them in the basket.
b) Go to the basket (check out).
c) Enter personal information and select payment method.
d) Approve the order + trading conditions.
e) We will send an order confirmation to you by email.
If you want to order items that are not part of our regular range, please contact us by phone +45 40 34 13 25.
4. Shipping and delivery costs
We ship all goods with BlueWater and PostDanmark, which offers reliable, high-quality package distribution.
The typical delivery time in Denmark for stock items is approx. 3-4 business days.
If Notes ApS receives ordered goods returned due to incorrect or incomplete information about the delivery address, you must bear the delivery costs for the return of the item with BlueWater / PostDanmark to the correct address. We therefore ask you to provide us with accurate information about the delivery address.
You can pay using VISA, Mastercard, Maestro and MobilePay.
If you pay with a debit card, you are always protected against misuse. You have the option of rejecting a payment when you receive your payment summary. You have no deductible in the event that your card is misused in an online store that uses SSL (Secure Socket Layer) in its payment system. Thus, you are better secured than in the physical world, where you have a deductible of DKK 1,200 if your Dankort is misused by using the PIN code.
Data you send in connection with purchases paid for with payment cards is encrypted (SSL) and thus only PBS can read them. Neither Notes ApS nor others have the opportunity to read the data. The amount for the goods is deducted only when the goods are sent from otes ApS. An amount greater than what you have approved at the time of purchase can never be deducted.
We do not send per. cash on delivery.
6. personal Information
In order to send goods to you and provide you with the optimal service, we register your name, address, telephone number, e-mail. The information is used for this purpose only and is treated confidentially on an encrypted server and is not passed on to third parties. Thus, only Notes ApS has access to the information. We do not record any personally sensitive information.
7. Right of withdrawal
You always have a 14-day right of withdrawal when you shop with us. The right of withdrawal runs from the day you receive your item.
To exercise the right of withdrawal, you must notify your decision to cancel your purchase in an unambiguous statement to Notes ApS, Torupvej 45, 5485 Skamby, eg by postal letter, fax or e-mail address. You can use the enclosed standard cancellation form, but it is not mandatory.
The withdrawal period is complied with if you send the notice of exercise of the right of withdrawal before the withdrawal period has expired.
If you break the seal or otherwise open the received products, the impairment due to the nature of the goods is considered to be 100%, as we can not resell the products in question after they have been opened.
7.1 Consequences of regret
If you exercise your right of withdrawal, we will refund all payments received from you in connection with the regretted purchase, including delivery costs (but not additional costs due to your own choice of a form of delivery other than the cheapest form of standard delivery that we offer), without unnecessary delay and in any case no later than 14 days from the date on which we received notification of your decision to cancel this agreement. We will make such a refund using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any case, you will not be charged any fees as a result of the refund.
We may withhold the refund until we have received the goods back, or you have provided proof of having returned the goods, whichever is earlier.
You return the goods or deliver them to us without undue delay and no later than 14 days from the date on which you have informed us of the exercise of the right of withdrawal. The deadline is met if you return the goods before the end of the 14 days. You bear the risk of accidental damage or deterioration of the goods during the return transport.
You must bear the direct costs of returning the goods. Please note that we do not accept packages sent by post. cash on delivery.
You are only liable for any deterioration in the value of the goods, which is due to handling other than what is necessary to determine the nature of the goods, their properties and the way in which they work.
See also the enclosed mini-guide on the right of withdrawal.
8. Right of complaint
When you shop, of course, you have the right to make a complaint. This means that you can either get the item exchanged, the money back or a reasonable reduction in the price, depending on the specific situation. This is of course conditioned by the fact that the complaint is justified and that the defect has not arisen as a result of incorrect use of the product, damaging behavior or the like.
Complaints must be made within a reasonable time after you have discovered the defect in the item. If a complaint is made within 14 days after the defect is discovered, the complaint will always be timely.
We will reimburse reasonable shipping costs that you may have in connection with the return of the item when the complaint is justified. Always remember to send the item back in proper packaging and get a receipt for shipment so that we can refund you your costs.
Returned goods are sent to Notes ApS, Torupvej 45, 5485 Skamby. Once we have received your item returned, we will contact you to agree on the further course. Please note that we do not accept packages sent by post. cash on delivery and packages without accompanying error description unless otherwise agreed.
Information on appeal options:
If you want to complain about a product or service purchased from us, you can file a complaint to:
Center for Complaint Resolution in the Danish Competition and Consumer Authority
Carl Jacobsens vej 35, 2500 Valby
You can complain to the Center for Complaint Resolution via www.forbrug.dk.
or to http://ec.europa.eu/odr
When submitting a complaint, you must provide our e-mail address firstname.lastname@example.org
If a complaint is completely or partially rejected by the company
If you want to proceed with your complaint
If you want to complain about a product or service purchased from us, you can file a complaint to:
The Telecommunications Appeals Board
Axeltorv 6, 3rd floor Th.
Dk-1609 København V
You can complain to the Telecommunications Appeals Board show www.forbrug.dk
9. Limitation of liability
Notes ApS cannot be held liable for indirect losses, including consequential damages, operating and revenue losses, loss of profit, loss of time, loss of property or other indirect losses that the defect may cause, unless otherwise follows from the general mandatory rules of Danish law.
10. Product liability
Product liability follows the Danish law's general rules for product liability. The product liability for business damage and product liability, which is based on the product liability developed in case law, is limited in amount to DKK 100,000 incl. VAT. However, this limitation does not apply to personal injuries. To the extent that nothing else follows from mandatory legal rules, Notes ApS is not liable for operating losses, profit losses or other indirect losses.
11. Personal data policy
We register your personal information solely for the purpose of being able to deliver the item to you.
The personal information is registered with Notes ApS and stored for 5 years (5 years due to requirements from the Accounting Act), after which the information is deleted. When personal information is collected via our website, we ensure that it is always done by giving your express consent, so that you are informed of exactly what information is collected and why. The director of Notes ApS has access to the information that is registered about you.
We do not store customer information encrypted. We transmit customer information encrypted.
Information submitted to Notes ApS is not passed on or sold in any way to third parties and we do not register any personally sensitive information.
As registered with Notes ApS, you always have the right to object to the registration after your purchase has been completed. You also have the right to insight into what information is registered about you. You have these rights according to the Personal Data Act and inquiries in this connection are directed to Notes ApS.
12. Pictures and text on the website
Images and text on the website are used with permission from the copyright holder.
All images and text reproduced on the website have Notes ApS all rights to, including the copyrights.
Images or text from the website may not be copied, reproduced or similar. without prior written permission from Notes ApS. All rights reserved. Violation of the said rights is a claim for damages.
Any discrepancy in connection with the purchase and ordering of goods etc. at Notes ApS is covered by Danish law.
We make reservations for printing errors, price errors and sold out items.
15. Contact details:
Tel .: + 45 40 34 13 25